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Tenant FAQ

What is the application process and policy?
Once you decide you like the property, you will fill out our application online. Once your application is received, and we obtain a $35 application fee from each applicant over the age of 18. Note that the application fee is none refundable. All applications will be processed in the order in which we received them. Please remember that we work on a first come, first served basis barring the applicant meets our rental requirements (Refer to AMG’s rental requirements page). WE DO NOT RENT TO ANYONE WITH AN EVICTION ON THEIR RECORD.

What is our HOLD policy?
We do not put HOLDs on properties. We screen on a first come, first served basis and the first qualified candidate that provides all information requested and meets our minimum requirements will be selected for the property.

How much is the security deposit?
The security deposit is usually equal to one month’s rent. If the property allows pets, AMG requires a security deposit amount of up to two months rent. This is not a pet deposit but a higher security deposit to protect the unit from damage. In an unfurnished rental unit the landlord can require up to two times the monthly rent as a deposit. Security deposits are refundable (normal wear and tear is ok), unless the unit sustains actual damage.

How long does it take to get my security deposit back after I move out?
Within 21 days of the date a tenant vacates the unit:
By law we are required to send an itemized accounting of the amount retained for the security deposit and/or refund the deposit not retained within 21 days of the date a tenant vacates the unit. The law now permits us to send an interim accounting within that time if AMG has good cause for the delay and there is more work to be done and more deposit to account for. Then we will send a final accounting within 14 days of completion.

What is prorated rent and how is it calculated?
Rent proration is used to calculate the rent amount due for any month that a tenant does not stay the whole month. To calculate the prorated amount you must start by taking the total rent due, divide it by the number of days in the month to determine a daily rent amount. You then multiply the daily rent amount by the number of days a tenant will be occupying the property or unit to generate the prorated amount for the partial month.

What is a livable (tenantable) condition?

A rental unit is NOT livable if it substantially lacks any of the following:

  • Roof, walls, and windows that do not leak
  • Working plumbing or gas facilities
  • Water supply of hot and cold running water connected to a sewage disposal system
  • Heating system that works
  • Electrical lighting and wiring in working order
  • Building and grounds kept clean, sanitary, and free from garbage, rodents, and vermin
  • Adequate number of garbage cans or dumpsters in good repair
  • Floors, stairways, and railing in good repair

What happens if I fail to pay rent?
Our eviction rate is very low and we have many methods of dealing with this issue. One of the methods is talking to you (the tenant) if at all possible to see if suitable arrangements can be made for the payment of rent. If arrangements cannot be made then the tenant will receive a 3-day notice to pay rent or quit. This notice gives the tenant 3 days to pay the rent. You count the days beginning the day after the tenant is served with the notice. We keep the original notice. If the tenant fails to pay within the 3 days, then we can file an Unlawful Detainer complaint (or eviction) against the tenant in Superior Court.

Can a landlord or manager enter a tenant’s rental unit?
In cases of emergency or tenant abandonment or surrender, a landlord or manager may enter a rental unit without notice. Otherwise, a landlord may enter a unit only after giving reasonable written notice for a valid reason. A valid reason would be to make a needed or agreed upon repair or alteration; to show the unit to prospective buyers, tenants, contractors, lenders or repair workers; to provide agreed upon services; to conduct an inspection related to a tenant’s security deposit, prior to their move-out; or pursuant to a court order.

Noticed entry should be during normal business hours, unless the tenant consents. The right of entry shall not be abused by the landlord or used to harass a tenant. Reasonable notice has been deemed by the courts to be 24-hour notice. The notice should be personally delivered, left with someone at the premises of suitable age and discretion, or left at, near or under the usual entry door where it is likely to be discovered. It can be mailed, but the landlord should allow 6 days between mailing and entry. There is an exception that allows oral notice of entry during the sale of a property provided certain procedures are followed.

If we did not answer all your questions please click on the PDF download to see our Tenant Info Booklet or contact us using the contact box provided on the Tenant Overview page.